Monday, December 14, 2009

Industry Leadership Does Not Mean You Have Good Customer Service

When you are having an issue with a vendor, and they keep reminding you that they are "the industry leader" in response to problems you are having in disagreement over their policies -- this might be a sign that they will not be "the industry leader" for much longer!

Industry Leadership does not mean anything if you are making a client feel like he is the bad guy over a minor problem that could easily be remedied.

Have A Great Day.


1 comment:

Andrew Weaver said...

Just want to say - Amen! Nothing more needs to be added.