My last blog post was about a customer service failure (Park 'N Fly at the Houston Airport)... but I do not enjoy writing about life's negatives. It only took me a few minutes to find a great experience with customer service... from the manufacturer of my sunglasses - Maui Jim.
I have had a wonderful pair of sunglasses for just over a year. I wear them all the time (as it never seems to rain in Austin, Texas). They were showing their age, and one of the lenses has a small crack near the screw. I was lamenting to a friend about how much I like them, but was not about to spend the money to replace them. This friend, who owns several pair of Maui Jim eye-wear told me about their repair policy.
I visited the website, filled out a form, and sent off the glasses along with ten dollars. In less than 11 days they were back, and looked brand new. I could not believe how fantastic the glasses looked, and how great this company is to respond in such a speedy manner. A customer service policy of "make the customer happy" was very evident.
WOW. I cannot imagine every buying sunglasses of any other brand. They not only fixed them, they did it fast... and sent along a nice letter thanking me for being a customer.
Is that so hard people?
Have A Great Day.