When you are having an issue with a vendor, and they keep reminding you that they are "the industry leader" in response to problems you are having in disagreement over their policies -- this might be a sign that they will not be "the industry leader" for much longer!
Industry Leadership does not mean anything if you are making a client feel like he is the bad guy over a minor problem that could easily be remedied.
Have A Great Day.
thom
Just want to say - Amen! Nothing more needs to be added.
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